Tuesday , May 22 2018
Home / Tag Archives: customer satisfaction

Tag Archives: customer satisfaction

Top 10 best new cars to own 2018

Motorists are happier than ever with their cars, according to one of Britain’s biggest new car ownership surveys. Auto Express Driver Power revealed overall customer satisfaction is at an all time high, with the Peugeot 3008 crowned Driver Power Car of the Year. The 2018 Driver Power average score of …

Read More »

Good service is rewarded

Suzuki dealership

The quality of service departments is the No 1 factor when it comes to customer satisfaction and car dealership loyalty, claims new research. According to the JD Power 2016 UK Customer Service Index (CSI) Study, among highly satisfied customers (overall satisfaction scores of 900 or higher on a 1,000-point scale), …

Read More »

Best car brands for customer service

JD Power winners

Volvo and Honda share the honours in JD Power’s inaugural UK Customer Service Index (CSI) Study. The research was based on the service experience of more than 9,000 respondents at franchised dealers who were rated for maintenance and repair work. It explored customer satisfaction (listed in order of importance) for: …

Read More »

Britain’s most satisfying car makers revealed

Lexus IS

Lexus tops list of Britain’s favourite manufacturers to buy cars from in Driver Power customer satisfaction survey. Toyota’s premium brand, which was also No 1 in 2013, also headed this year’s Auto Express Driver Power Top 200 cars with the Mk3 Lexus IS. More than 61,000 motorists had their say in …

Read More »

Britain’s best cars to own in 2015

Lexus IS

Hybrid Lexus IS topples Skoda Yeti as No 1 car in Auto Express Driver Power 2015. The Yeti has held the top spot for three years in the UK’s biggest in-depth car ownership satisfaction survey. Run by Auto Express, “issues that really matter to motorists” are covered including reliability, running …

Read More »

Top cars 2014

Jaguar badge

Jaguar and Lexus share top manufacturer honours in major reader satisfaction survey. The influential What Car? JD Power results are out for 2014 with Jaguar and Lexus named the brands that consistently get it right. The Volkswagen Up!, Skoda Yeti and Kia Venga were among the model category winners in …

Read More »